acceptable behaviour policy.
Thank you for reading Linked Psychology's Acceptable Behaviour Policy. By engaging our services or interacting with our practice in any capacity, you are agreeing to the standards and terms in this policy.
principles & scope.
Our Principles
Everyone associated with Linked Psychology — staff, clinicians, clients, visitors and stakeholders — deserves to be treated with dignity, respect, kindness and professionalism. We are committed to providing a safe environment and to taking reasonable steps to minimise risks to health and safety.
Policy Scope
This policy applies to all interactions with Linked Psychology across all settings and communication channels, including in-person, email, phone and social media.
behavioural expectations.
Expected Behaviour
When interacting with our practice you agree to act in a manner that is:
- Respectful — courteous communication and behaviour with staff and clinicians
- Safe — absent of antisocial behaviour or microaggressions
- Honest — truthful and not fraudulent, communicating with integrity
Antisocial Behaviour
We consider the following behaviours unacceptable:
- Physical or verbal threats and intimidation
- Verbal, physical or sexual abuse
- Behaviour that causes fear in others
- Bullying, harassment or threatening conduct
Microaggressions
Microaggressions include hostile or negative messages directed at people because of their race, gender, sexual orientation, gender identity, disability or other protected characteristic. These behaviours create a hostile or unwelcoming environment and will not be tolerated.
policy enforcement & feedback.
Breach of Policy
If a person refuses to comply with these terms, Linked Psychology reserves the right to deny or cease services or communications at our discretion. In most cases, we will provide verbal or written notification of our intention to cease services.
If treatment is ceased as a result of a policy breach, care will be handed back to the referring practitioner where appropriate. Where any staff member, client or associate feels an immediate threat to safety, we may notify emergency services.
Feedback & Complaints
We encourage feedback. If you feel this policy has been breached by the practice, please email contact@linkedpsychology.com.au and we will endeavour to resolve concerns promptly and fairly.
If you remain dissatisfied after raising a complaint with us, you may contact the Office of the Health Ombudsman (Queensland) for an independent review.